Privacy Statement
Privacy PolicyVersion: 1.1 - June 20th, 2025Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This Privacy Policy is intended to help you answer these questions:1. What kind of information do we collect about you?
2. How do we use the data and information we gather?
3. What is the legal basis for processing the data?
4. How is this data shared?
5. How do we store it and secure it?
6. How can you access and control the data we have about you?
7. Other privacy informationThis Privacy Policy covers the information we collect about you when you use our services, or otherwise interact with us unless a different policy is displayedThis Privacy Policy also explains what you can do about the data we collect about you, for example how you can object to certain uses, how you can access and update certain information about you. If you do not agree with this Privacy Policy, do not access or use our Services or interact with any other aspect of our business.We are committed to protecting your privacy and complying with applicable data protection laws, including the Australian Privacy Principles and the GDPR (where applicable).1. What kind of information do we collect about you?We collect the kind of information about you that you provide to us, that we gather automatically when you use our Services, and that other sources might provide it to us. Read below for a detailed description of the kind of information we gather, store, and use about you.Account and Profile Information
We collect information about you when you register for an account, create or modify your profile, set preferences, or make purchases through the Services. You usually provide your email contact information and, in some cases, billing details when you register for the Services and purchase one of the available plans. You might have the option of adding other data such as a display name, profile photo, and other details.Content you provide through our products
The Services include products that you can use to provide us with other information about you. Examples of this could be files you upload when you create an assistant, data about you and your business you enter when training assistants, information added to the CRM and so on.Information you provide through our support channels
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will probably be asked to provide contact information and other data that we will use to help you resolve the issue as quickly and effectively as possible. When dealing with personal data, we minimise the amount of information we ask from you to be the minimum needed to fulfil your support request.Billing and Payment Information
When you purchase any product on the Services we ask you for billing details which we use to create an invoice linked to the payment. While we never ask nor store payment information as all our payments are handled by external providers such as Stripe, we might store payment data such as subscription’s ID or transaction unique identifiers to validate payments and provide you with the services you paid for.Information we collect automatically when you use the Services
While you use the service we keep track of certain information about you and about what features and products you use. We do this to understand better how we can improve our Services and what features you are missing so we can help you better use the platform and all its Services. We also store conversation history, however, this data is depersonalised and stored for legal reasons and for analysis to improve our service.Cookies and Other Tracking Technologies
We use some cookies and other tracking and security systems to provide functionality and to recognise you across the Services and devices.Other services you link to your account
We might receive information about you when you log in or link third-party services to our Services. For example, if you create an account or log into the Services using your Google credentials, we receive your name and email address from your profile in order to authenticate you. The information we receive when you link or integrate our Services with a third-party service depends on the settings, permissions and Privacy Policy controlled by that third-party service. You should always check the privacy settings and notices in these third-party services to understand what data may be disclosed to us or shared with our Services.2. How we use the information we collect?The way we use the information we collect about you depends on which Services you use, how you use them, and what preferences you have set up in your account. Please find below the specific ways how we use the information we collect about you.To provide the Services
The main use of the information you provide us and we collect about you, is to provide the Services. For example, we use the email address and password you entered when registering to allow you to log in and uniquely identify you and your level of subscription plan.To personalise and optimise your experience
We might use data we collect about you - for example, what features you use and what you don’t - to offer you a more personalised and optimised experience of our services, for example offering you to upgrade your plan as it could be beneficial allow you to continue to work without limits.To improve our Services
We are always looking for ways to make our Services more effective, faster, secure and useful to you. We gather data and stats about your behaviour on the platform to understand where we have bottlenecks or sub-optimal blocks, or to anticipate and individuate bugs that could make the whole experience of the Services not as effective as we want it to be.To communicate with you about the Services
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also provide tailored communications based on your activity and interactions with us - for example, certain actions you take in the Services may automatically trigger a feature suggestion within the Services or alert you about an existing tutorial that could make your life easier. We also send you onboarding communications when you start using a new Service to help you become more proficient and empowered. These communications are part of the Services and in most cases, you cannot opt-out of them unless you cancel your account: nonetheless, if an opt-out (unsubscribe) is available you will find that option within the communication itself or in your account settings.To market and boost your engagement in the Services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you, especially via emails in the form of “newsletter”. The goal of these communications is to drive engagement and maximising the quality of your experience and results from the Services, including information about new features, survey requests, online or offline events. You can opt-out from these communications in the message itself or in your account.For customer support
We use your information to resolve technical issues and respond to tickets and requests you send us, to analyse bugs information, and to repair and improve the Services.For safety and security
We might use information about you and your Service use to be alerted of suspicious or fraudulent activity, to verify the use you make of the Service and to identify violations of our Terms of Service.To protect our business interests and legal rights
If and when required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we might use the data we have about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.3. What is the legal basis for processing the data?We collect, use and share the data that we have in the ways described below:* As necessary to provide you the Services, including to operate the Services, provide customer support and personalised features, and to protect the safety and security of the Services;
* As necessary to comply with our legal obligations;
* As necessary for our (or others') legitimate interests, including our interests in providing an innovative, personalised, safe, and profitable service to our users and partners, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data
If you have consented to our use of information about you for a specific purpose, you can revoke that consent at any time, however, this will not affect any processing that has already taken place. Where we are using your information because we or a third-party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.4. How is this data shared?Our Services are mainly designed to work without the need to share any information about you to third parties and we always aim at minimising the amount of personal data we share with others. In particular, we will never sell or share any of your data with advertisers or third parties that might be interested in acquiring information about our users for marketing or other purposes.This being said, there could be some very rare occasions in which some of your data might be shared with somebody else, in particular:For collaboration
When you use the Services we might give you the option to give access to your account or to certain elements in your account (for example sharing) to other users, for example, the agency that created or that you put in charge of managing that website for you. In these cases, we might share some information about your account, for example, the email address you use to access the Service.Third-Party Apps, Social Widgets, Third-Party Widgets
You may choose to add new functionality or extend the behaviour of the Services by using third-party apps, social widgets or third-party widgets. Your use of and any information you submit to any of those third-party sites is governed by their privacy policies, not ours.Compliance with Enforcement Requests and Applicable Laws
In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect our company, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.Affiliated companies
We might share some data we have about you with affiliated companies in order to operate and improve products and services and to offer other services to you.Business Transfers
We may share or transfer information we collect under this Privacy Policy in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via email and/or a prominent notice on the Services if a transaction takes place, as well as any choices you may have regarding your information.5. How do we store it and secure it?Our hosting and data providers and our backups and additional data are stored on some of the most advanced and secure cloud hosting providers of the market. Our providers comply with GDPR and we use the most strict and modern technical measures to secure your data.While we implement and maintain the highest standards in IT security, no computer system is 100% secure and impenetrable. Due to the intrinsic nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.How long do we keep your information?
The length of time during which we keep your information as personal identifiable depends on the type of data, and your preferences. In any case, once this period has expired we either completely delete it, anonymise it or, if this is not possible (for example for backup archives where accessing this information is virtually impossible), we will securely store it and isolate it from any further use until deletion is possible.We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyse personal characteristics about you.We retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our Services, such as when you last opened an email from us or ceased using your account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.6. How can you access and control the data we have about you?You always have access to the data we collect about you, and to options to completely delete your data, download or amend it.You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. You can exercise some of these functions by logging into the Services and using the tools available in your account. For all other requests, you may contact us and we will provide further assistance.Access and amend information about you
From your account you can update your profile and/or billing information or download the data we have stored about you in our database.Remove your information and delete the account
If you wish to delete all the information we have about you, you can do so in your account or by sending us a request for closing your account or closing your account via the dashboard and deleting all the data we have about you. We will comply with your request in the terms and with the timeframe we outlined above. Once your account is deleted you will no long have access to it nor can it be reactivated without the help of our support team. We will retain backup and may be able to reinstate your account from these backup and there may be a charge to do so.Opt out of certain communications
You may opt-out from receiving certain communications from us, in particular marketing newsletters. Even after you opt-out from these marketing messages from us, you will continue to receive transactional messages from us regarding our Services. To opt-out of all communications, you need to request the cancellation of your account.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, improve our Services, and ensure security. These technologies help us recognise you when you return to our Services, remember your preferences, and understand how users interact with our platform.You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Services.We do not use cookies for advertising or share cookie data with third-party advertisers.We may use third-party analytics tools that set cookies to help us understand user behaviour. These tools do not access personal data directly and are used only to improve our services.7. Other privacy informationOur Privacy Policy towards children
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Where changes are material, we will notify you via email or within the Services. For all other changes, we encourage you to review this Privacy Policy periodically. We may make minor change to this Privacy Policy from time to time. We may not notify you before we make changes to this Privacy Policy and may not give you the opportunity to review the revised Privacy Policy before you choose to continue using our Products. We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our Privacy Policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.If you disagree with any changes to this Privacy Policy, you will need to stop using the Services and delete/deactivate your account(s), as outlined above.This Privacy Policy is governed by the laws of the State of Victoria, Australia.Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us via email at:
[email protected]